Refund policy

MyDripKit365 Return Policy

At MyDripKit365, we pride ourselves on delivering excellent customer service and a reliable shopping experience for sports fans worldwide. We want you to shop with confidence every time you place an order with us.

If for any reason you are not fully satisfied with your purchase, you may return eligible products within 30 days from the date of delivery.

To qualify for a return:

• Products must be unused and unworn
• All original tags and labels must remain attached
• Items must be returned in their original packaging

Once the returned item has been received and inspected, we may offer:

• An exchange
• Store credit
• Or a refund to your original payment method

Please note that returns sent back without original packaging, labels, or tags may be subject to a 10% deduction from the final refund amount.

If you are exchanging an item, customers are responsible for return shipping costs unless the wrong product was sent or there was an issue caused by our team.

If you have any questions regarding our return policy, please contact our customer support team:

Email: [email protected]

ARE THERE ANY EXCEPTIONS?

Customized and personalized products cannot usually be returned.

The term “personalized products” includes:

• Apparel with custom names or numbers
• Customized text
• Personalized design requests
• Special printed products
• Custom-made orders

Products featuring customer-requested personalization are considered final sale unless:

• The item arrives defective
• The wrong customization was produced
• A production error occurred on our side

If a personalized item is approved for return under exceptional circumstances:

• Exchange requests may require an additional customization fee
• Refunds may exclude original customization costs

For assistance before returning any personalized product, please contact:

[email protected]

HOW DO I RETURN A PRODUCT?

Please ensure:

• All original tags remain attached
• Original packaging is included
• The item is safely packed for return shipping

Inside the return package, please include:

• Your order number
• Whether you would like a refund or exchange
• The reason for your return

Returns sent without prior customer service approval may experience delays in processing.

FAULTY OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect product, please contact us within:

• 5 working days for domestic orders
• 10 working days for international orders

Please provide:

• Clear photos of the issue
• Your order number
• Packaging photos if applicable

Our support team will review your case and arrange an appropriate solution as quickly as possible.

IMPORTANT INTERNATIONAL RETURN INFORMATION

Customers returning products from outside their local region should clearly mark the package as:

“Returned Goods”

This helps reduce possible customs delays or import charges during the return process.

Customers are responsible for any customs fees caused by incorrect return declarations.

CONTACT US

If you need additional assistance regarding returns, refunds, or exchanges, please contact:

MyDripKit365 Support Team
Email: [email protected]

Thank you for shopping with MyDripKit365.